Shipping policy

At Zyvale, we are committed to providing a transparent and reliable shopping experience. Every premium kitchen tool, modern cooking utensil, and practical home accessory is carefully inspected and dispatched directly to your door.

1. Shipping Territory & Costs

Service Area: We ship exclusively within the United States. We do not support international shipping at this time.
Free Standard Shipping: Available on all orders over $50.00.
Standard Shipping: A flat fee of $4.95 applies to all orders under $50.00.
No Hidden Fees: We do not charge handling or surprise processing fees; applicable taxes are calculated at checkout.

2. Handling & Order Cut-Off Times

We process orders efficiently to ensure your kitchenware is delivered promptly:

Daily Order Cut-Off Time: 5:00 PM Pacific Time (PT).
Handling Time: 0 – 1 Business Day.
Processing: Orders placed before the cut-off time are typically prepared and ready for carrier pickup by the next business day.

3. Transit Time & Delivery Estimates

Transit Time: 3 – 5 Business Days.
Total Estimated Delivery: 3 – 6 Business Days.
Carriers: We use trusted carriers such as USPS or UPS; you will receive a tracking number via email once your order is dispatched.

4. Tracking & Delivery Accuracy

Order Tracking: Your shipping confirmation email will contain a link to monitor your delivery in real-time.
Address Accuracy: Please verify your delivery address at checkout; reshipment fees may apply if a parcel is returned due to an incorrect or incomplete address.

5. Delivery Issues & Damages

If your order arrives damaged, please email support@zyvale.com within 24 hours of delivery with clear photos of the damaged item and packaging for an immediate resolution.

6. Contact & Business Information

Store Name: Zyvale
Address: [Your Business Address, United States]
Email: support@zyvale.com
Phone: [Your Phone Number]
Support Hours:
- Monday & Tuesday: 10 AM – 5 PM
- Wednesday: Closed
- Thursday – Saturday: 10 AM – 5 PM
- Sunday: 10 AM – 4 PM