Refund policy

Return & Refund Policy

Last Updated: June 20, 2026

At Zyvale, customer satisfaction is our priority. We carefully select and inspect our kitchen, home, and household products to ensure quality and reliability. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how returns, refunds, and order cancellations are handled.

1. Return Window

You may request a return within 30 days of receiving your order.

Return requests submitted after the 30-day period may not be eligible for a refund or replacement.

2. Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging whenever possible.
  • All included components, manuals, accessories, and packaging materials must be returned.
  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

We reserve the right to deny returns that do not meet these requirements.

3. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, altered, or improperly handled after delivery.
  • Products missing essential parts, accessories, or original packaging.
  • Items returned after the 30-day return period.
  • Clearance, final sale, or promotional items marked as non-returnable at the time of purchase.
  • Gift cards if applicable.

4. Return Shipping

We offer free returns for eligible orders.

Once your return request has been approved, our support team will provide instructions and a prepaid return shipping label when applicable.

There are:

  • No return shipping fees
  • No restocking fees
  • No hidden processing charges

5. How to Initiate a Return

To start a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization and instructions.
  4. Securely package the item and attach the provided return label.
  5. Ship the package according to the instructions provided.

Returns sent without prior authorization may experience delays or be rejected.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

  • Refunds will be processed within 7 business days.
  • Refunds will be issued to the original payment method used during checkout.
  • A confirmation email will be sent once the refund has been initiated.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the item received
  • Photos of the packaging and shipping label
  • A brief description of the issue

After reviewing the information, we may offer:

  • A replacement product
  • A full refund
  • Another appropriate resolution based on the circumstances

8. Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please contact us as soon as possible.

We may work with the shipping carrier to investigate the delivery and determine the most appropriate resolution.

9. Order Cancellation

Orders may be canceled before 5:00 PM (PST) on the same business day the order was placed.

Once an order has entered processing or has been shipped, it can no longer be canceled and must follow the return process outlined in this policy.

10. Contact Information

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Shop Name: Zyvale.com

Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA

Phone/Call/Message: +1 (737) 378-1502

E-mail: support@zyvale.com

Opening Hours:
Monday - Friday | 10:00 AM – 05:00 PM PST

11. Policy Updates

Zyvale reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with the revised effective date.

Thank you for choosing Zyvale. We appreciate your trust and the opportunity to serve your home and kitchen needs.